Privacy Policy

Information we collect

When you register we ask for your name, date of birth, residential address, email address, telephone number and chosen currency. We cannot open an account without these details because our licence requires us to establish who you are and that you are of legal age.

Verification adds a further layer: identity documents, proof of address, and where a payment method needs confirming, partial card images or bank statements. These documents are stored in a restricted archive accessible only to the compliance team.

We also record information generated by your use of the site — deposits and withdrawals, game rounds and stakes, bonus claims, login timestamps, device and browser characteristics, approximate location derived from your IP address, and the content of support conversations.

Why we process it

The primary purpose is operating your account: crediting deposits, settling game outcomes, paying withdrawals and answering questions when something looks wrong. None of that is possible without the data described above.

A second purpose is regulatory. Antillephone N.V. requires records sufficient to demonstrate age verification, anti-money-laundering diligence, source-of-funds checks where thresholds are met, and responsible-gaming interventions. Those records are kept whether or not you remain an active player.

A third purpose is protective. Patterns across device fingerprints, payment instruments and play behaviour help us detect duplicate accounts, bonus abuse, stolen payment credentials and collusion. We also use play data to flag possible gambling harm so support can reach out.

Marketing is separate and optional. If you consent, we may send offers by email or SMS based on the games you have played. Consent can be withdrawn at any time from your account settings or by using the unsubscribe link in any message, with no effect on your ability to play.

Who receives your information

Payment providers, game studios, identity-verification services, email delivery platforms and hosting providers each receive the minimum data required to perform their function. Every such provider operates under a written agreement restricting use to our instructions.

We disclose information to regulators, financial institutions and law enforcement where a lawful request is made or where reporting obligations under our licence apply. We do not sell personal information to advertisers or data brokers under any circumstances.

Some of these providers operate outside Australia, including within the European Union and Curaçao. Where information travels across borders we rely on contractual protections requiring standards comparable to those we apply ourselves.

Storage, retention and security

Account data sits on access-controlled servers with encryption in transit and at rest. Administrative access is limited by role, logged, and reviewed periodically. Payment card numbers are handled by our processors and are never stored in full on Just Casino systems.

Financial and verification records are retained for the period our licence specifies after an account closes, which currently runs to several years. Support transcripts and marketing preferences are held for shorter periods and then deleted or aggregated.

Self-exclusion records are a deliberate exception: we keep enough information to enforce an exclusion for its full term even if you ask us to erase the rest of your file. Removing that data would defeat the protection you asked for.

Your choices and how to use them

You may ask for a copy of the information we hold, request correction of anything inaccurate, object to marketing, or ask for deletion where no legal obligation compels us to keep the record. Requests go to our support team, who will ask you to confirm your identity before releasing anything.

We aim to answer within thirty days. If we cannot act on a request — most often because retention is mandatory — we will explain which obligation applies rather than leaving the request unanswered.

Cookies and similar technologies keep you logged in, remember your preferences and measure how the site performs. Essential cookies cannot be switched off without breaking core functions; analytics and marketing cookies can be declined through the consent notice or your browser settings.